Our guarantee is straightforward. If our GS is ineffective in treating FIP in your cat and the vials remain unopened and unused, we will refund you the full value of your purchase. However, we will charge a processing fee of $50 to cover labor, materials, and shipping costs associated with your order. Please note that we will not refund any payment processing fees. You are responsible for the cost of shipping the items back to us.
Returns must be made within 30 days of the ordering date. After we receive the returned vials at our shipping center and verify that they are in resale condition, we will process your refund via your original form of payment within 48 hours.
For questions regarding Our Guarantee, please send us a message via the orange chat box, or leave us a message here.